I recently took a plane ride to Delhi. For this journey I had booked on the low cost carrier Go Air. The flight was pretty uneventful overall. But my attention was drawn to a interesting offer on the flight.
I could as a passenger on the plane, bid for select luxury items displayed by the cabin crew. The items could be purchased if I did become the lowest bidder. The select item would then be handed over to me on payment, which was accepted by cash.
I found this entire exercise very interesting and see a potential for the airline in making more revenue through this route. A snap shot of the items available on the flight for me is below.
Now shopping is a favored past time for most people in India and if leveraged well this could become a very good value add both for the airline and the passengers. Firstly what most airlines have is a retailer's dream. A captive audience of potential customers who have nothing to do for the duration of the flight.
But I feel a value airline would have customers wanting value deals and not necessarily luxury brands. So in that context I have the following suggestions to the airline.
I could as a passenger on the plane, bid for select luxury items displayed by the cabin crew. The items could be purchased if I did become the lowest bidder. The select item would then be handed over to me on payment, which was accepted by cash.
I found this entire exercise very interesting and see a potential for the airline in making more revenue through this route. A snap shot of the items available on the flight for me is below.
Now shopping is a favored past time for most people in India and if leveraged well this could become a very good value add both for the airline and the passengers. Firstly what most airlines have is a retailer's dream. A captive audience of potential customers who have nothing to do for the duration of the flight.
But I feel a value airline would have customers wanting value deals and not necessarily luxury brands. So in that context I have the following suggestions to the airline.
- Focus on getting good value deals for the customer. They could be discounts on regular sporting and cloth brands rather than having price offs on unknown luxury brands.
- Invite other manufacturers to launch new products or showcase new designs exclusively for the airline.
- Look at getting payments through others methods from just accepting cash. Sometimes it becomes difficult for flyer's to pay for all offerings by cash
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